Monday, April 4, 2011

Hello? Can you hear me?

I'm really exhausted today, I didn't have such a great weekend.  Nothing went as planned thanks to my gargantuan 3 day migraine that I endured.  So, moving on......or back really, to the beginning of this crappy ass weekend!  I need to vent. =)  Remember, verbalizing your feelings is a good thing!

Saturday, this was the day that I went to Barnes and Noble to collect my two books.  "A Place of Yes" by Bethenny Frankel and "The Secret" by Rhonda Byrne.  I don't know if they are necessarily self help books or not, but they are definitely worth reading as far as I am concerned.  Part of the reason I even wanted to purchase these two books is to hopefully uncover a more positive, refreshing side of life.  So, it is rather ironic that during my quest to start this process, is exactly where things started to go down hill in a hurry!

My migraine returned with full vengeance right before getting to the bookstore.  I knew that I would need some caffeine.  Caffeine to a migraine sufferer is much like heroin to a junkie.  Luckily Unfortunately, there was a Starbucks conveniently located inside Barnes and Noble.  Did you see that?  I crossed out luckily and changed it to UNFORTUNATELY.  It was a truly tragic event, and this is why. 

Because nobody listens, NOBODY!! Not my children, my husband, my dogs, the bank teller, the pharmacist, anyone in customer service for that matter and especially NOT the stupid frickin' barista at Starbucks!  Honestly, not even the automated telephone operator that is specifically programed to know the difference between "yes" and "no", says, "I'm sorry, did you say ______?" UGH!!  Why??

I have been a loyal Starbucks customer for years and years.  I don't think that I have a terribly difficult drink to make, but apparently I do.  This is what I order.  A Grande, in a Venti cup, real caramel sauce, with whip, latte.  Pretty simple, right?  I used to work at Starbucks, so I know the proper way to order it when I have to.  But, I can also order it another way, or so I thought.  My good friend, Laura (who happens to  be a shift supervisor at Starbucks) and I, decided that perhaps an easier way to order my drink would be to order this.......A Grande, in a Venti cup, no vanilla syrup, no foam, plus whip, Caramel Machiato, which is the exact same drink for all intents and purposes.  Because baristas are more familiar with the Caramel Machiato, we really thought that this may be the best way to order it when I was away from MY store, where everyone is trained to make my drink the correct way.  The issue here is, less is more.  Really. Really, really. I only use the caramel sauce to take some of the bitter out of the espresso. And, I only need a small amount to do so.  Plus, I think all the flavored syrups they offer taste a bit like acid and that is why I use the real caramel sauce.  I truly think that people think that they are being nice/generous by pouring on extra caramel for me.  Or, they're just stupid.  All I know is this, I specifically tell them when ordering my drink that I only want a small amount of caramel drizzled on the inside of the cup.  Then, I hover over the counter to see how much they actually do put in.  Is everyone following me?  I know, it is a tad confusing especially if you aren't a faithful Starbucks patron.

This is what went down at the Starbucks in the book store.

Vanessa, my daughter, was in line with me and I quickly consulted with her prior to placing my order.  I told her that I thought this would be the perfect time to try out the Caramel machiato version so they wouldn't have any confusion about what I wanted in my drink.  Laura and I had figured that the amount of caramel that is drizzled on the top of a Caramel Machiato is about the same amount that I use in my drink. So, things should have worked out perfectly!  Should have......

I place my order, in clear detail, and quickly scoot down to the pick up counter so I can spy.  First, I see the girl grab a Grande size cup, mistake number one! She then takes the caramel bottle and drizzles a fair amount of caramel into the cup.  At this time, I am slightly, just slightly starting to panic.  I take a deep breath and tell myself that it will be fine, no harm done. Yet...  She starts to steam the milk and then starts a different drink.  Mistake number two!  I can hear my steamed milk start to screech! This means that it is now very, very hot milk. Most likely near scalding. She pours the milk in and then pops the cup under the dispenser for the shots of espresso.  I'm still relatively calm at this point, other than the slightly scalded milk, I can still have a good cup of Joe.  Right? Wrong! Mistake number three, I see her drizzling a very gracious amount of caramel on the top of the FOAM (of which, wasn't supposed to even be there)!  She apparently felt that I didn't need the whipped cream that I asked for.  So, she places the lid on top and slides it across the bar for me.  At this point, I'm upset and in a full blown state of anger! I immediately ask for another cup, an empty cup, because I know that I must try to get some of the caramel off before it starts to melt through the foam.  I take the lid off and because her dumb ass filled it to the frickin' top, I spill scalding milk all over my hand!  My original plan was, to calmly walk over to the condiment bar and pour some of it in the garbage and transfer the rest into a clean, non caramel'd cup.  Scratch that, since I was upset about burning my stinkin' hand on the milk, I just decided to ever so gently tilt the cup along the way to the condiment bar leaving a trail of hot coffee all over the floor!  Yes, on purpose!  When I get to the condiment bar, I transfer the now ruined drink, what's left of it, into the new cup and walk away muttering under my breath, but loud enough for everyone to hear, that I can't believe how frickin' stupid some people can be!

Why couldn't she have just listened? It's such a simple, simple thing to do. Not to mention, respectful. She should consider herself lucky that I didn't chuck it across the counter at her, which is what I very much wanted to do.

Why don't people take the time to actually hear what you have to say?  Why?  It's not that hard, I do it all the time.  In fact, I'm one of the best listeners I've ever met! I've found that in today's world people are rude, rushed and extremely disrespectful.  I have even thought about using Peapod, that grocery delivery service, just to avoid all this nastiness that's out there! I don't believe for a second that I'm the only that encounters these things either.  I would love nothing more than to be set up with a hidden camera one day and take you shopping with me.  Seriously, forget about picking up an item and reading its ingredients or what not, because 9 times out of 10, I've got some heavy breathing idiot standing behind me with their hands on their hips annoyed that I am in their way! I actually start out my adventure with a quiet, polite attitude.  I say, "Excuse me", I smile and am conscious of those around me.  I even wait my turn like we were all taught at an early age. UNTIL, after about the third time I see the same person in a different aisle and get the same, "You're in my way again!" look, I can't help myself at that point.  I start to be rude right back and find myself saying things like, "Oh, I'm sorry, am I in your way, AGAIN?" "Excuse me, is a pretty popular phrase used nowadays!" In hopes that it might be enough to make them feel like a schmuck! But, they don't care, very few people actually do anymore.  Which is quite sad.

At this particular moment in my life, I think it is fairly safe to say that, I, personally, am coming from a place of  "F### You", rather then "A Place of Yes", most times, which leads me to believe that there is still hope! I'm quite frankly tired of all the self-absorbed people.

So, let's see if this book can help turn things around a little bit! I was only able to read the intro on Saturday evening after calming down and oddly enough, in a round about way, she (Bethenny) makes a reference to the other book that I will be reading, "The Secret".  I found that to be very interesting, as I just happened to choose her book, as well as, "The Secret". I can't wait to get started on Chapter 1.

For more information about the author, Bethenny Frankel, and the book, "A Place of  Yes", as well as much more information, please visit her website at:
For today, please take a moment or two to really listen to the person that is speaking to you.  Clear your mind, forget about what you want to say as soon as they pause and just really, really listen! Try it, you might be amazed at what it is you actually hear!  The good thing is, you can listen to anyone.  Your spouse, your kids and  yes, even your dog!

Til next time,


  1. So, when I make your drink tomorrow, you want extra caramel then? Love, Lauren. <3

  2. I'm happy that you remember the JOYS of reading.